NICE to Showcase Text-to-9-1-1 Logging at APCO Conference

NICE Systems announced on July 21 that it will showcase its Text-to-9-1-1 logger and other NG9-1-1-ready solutions at the APCO International 80^th Annual Conference & Expo, taking place New Orleans August 3-6.

At the event, NICE will also introduce NICE Inform version 7, the latest release of its multimedia event reconstruction solution. Inform 7 offers organizations additional support for next generation communications, enabling them to manage text-to-9-1-1, improve responses to emergency calls, and protect callers by removing private details from the incident timeline. Attendees can learn more about the following capabilities:

Text-to-9-1-1  — The recent enablement of text-to-9-1-1 by the four major U.S. mobile carriers shows momentum for this type of emergency communication. In line with this trend, NICE’s Text-to-9-1-1 logger was developed to capture these text messages. They can then be viewed in an incident timeline along with related voice recordings, video, GIS and call-taker screens. NICE’s Text-to-9-1-1 logger is compatible with NENA’s i3 standard which equips it to capture future Next Gen data sources as well as support i3 environments where calls are routed from one public safety answering point (PSAP) to another.

Quality Assurance — With NICE Inform, PSAPs can evaluate single calls as well as complete incidents, to ensure the highest quality of response. This includes monitoring and assessing the processing of multimedia input, such as audio, text, GIS, video, and CAD screens.

24×7 Screen Logging — Capturing multiple telecommunicator screens simultaneously provides enhanced insight into every facet of call handling. Screens can be synched with 9-1-1/radio calls and other multimedia for authentic incident reconstruction. This helps identify bottlenecks, training gaps, and discrepancies among systems and communication channels.