Army Intelligence and Security Command relies on Dell support 24/7

Dell technical support The U.S. Army Intelligence and Security Command plans to award a sole source contract to Dell Federal Systems so it can continue to provide enterprise-wide maintenance support for the Army’s 1st Information Operations Command at Fort Belvoir, VA, and the [U.S. Army Cyber Command – Regional Computer Emergency Response Teams] ARCYBER RCERTS, which are located in the U.S. and overseas.

“This service also provides dedicated service delivery manager with on-site visits; designated escalation path with the ability to determine the severity of the situation; fast track parts dispatch, collaborative support for hardware and software; 24/7 expert center phone and on-line support with a service manager knowledgeable of OCONUS support and requirements,” explains a “justification and approval” document, dated March 10, 2014, that explains why the Army will use other than full and open competition to place this award.

The contract value shown in that justification document was $495,000.

“Dell EWC [Enterprise Wide Contract] Maintenance will provide the Command and ARCYBER RCERTS the knowledge and necessary coverage required for mission critical equipment that the Command maintains globally,” says the Army notice. “Failure to renew this maintenance will render Command and Control networks non-operational in the event of system failure due to Dell hardware malfunction,” it adds.